VALLEY ent associates
Frequently Asked questions
Please make sure that you arrive to the clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.
No, you do not need a referral to make an appointment with either physician unless your primary insurance carrier is Medcaid. Tricare Prime also requires a referral. We are currently accepting new patients. Please contact your insurance provider to understand the terms of your policy coverage.
We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. Valley ENT values all of our patients and appreciate the long-lasting relationships we create with them.
If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service. We gladly accept Mastercard and Visa.
We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment to avoid having to pay a cancellation fee.
We do our best to make time for urgent visits. However, if you are having an emergency, please dial 9-1-1.
We are open Monday through Thursday from 8:00am to 5:00pm and Friday 8:00am to noon. Our Madison Office is open Monday – Thursday 1:00pm to 5:00pm
FAQS
Our Frequently Asked Questions section is designed to help you quickly find answers to common questions about our ENT services, providers, appointments, treatments, and patient resources. Whether you're preparing for your first visit or looking for more information about your care, we're here to make it easy to find the information you need.